FirstCash

I purchased five items that were being sold as authentic Casio G-Shock watches from Cash America. I have done a lot of business with them and took their word that if they had them, they must be real, only to find out they had sold me counterfeit watches.

As soon as I realized they were fakes, I took them back, thinking they would do the right thing and refund me. Nope - not even an apology and the worst is they still had three more in the display being sold as authentic G-Shocks that were fake along with the other three I had put on layaway, all of which were fakes.

They didn't care; now I'll be having all the jewelry I have purchased from them checked! I would recommend anyone who has purchased from Cash America to do the same!

I went to pay on my layaway today Dec 24th & a African American female with dress & glasses signaled to me to come to the counter. I handed her my invoice & she snatched it lightly.

I did not say anything. I noticed that she was not in uniform like the other workers & the manager. She also did not have on a name tag. She was wearing a sweatshirt & jeans.

I asked her if today was a dress down day, meaning if employees were allowed to wear casual wear & not a uniform? She said "I would say no!" I again didn't say anything. I handed her $85 & said "I like to share my experience about my visit & tell how my visit was with you, but I don't see a name tag & I don't know your name. She replied with " That's ok, you don't have to know my name" I again said nothing.

She asked if I wanted to put the entire $85 on my item? I said yes. She gave me a receipt & I walked away. As I went out the door, I saw another worker who was in uniform coming in from a smoke break.

I asked her if she was the manager? She said no & pointed to the manager.

I went over & told the manager that the girl with the dreds has no name tag, but she also acted as if she did not care to address the female employee about it. I will continue paying on my item until it's fully paid, but do not have plans to visit on days that the African American girl is there, because she made me feel very uncomfortable...FYI: Her employee number is 512****

I would give a zero if I could. I took a necklace in to get a loan, as I had done previous times before.

This time, upon checking the same necklace, a CSR broke it. I was told I had to pay to pick it up at which time they would give me information to take to another place to get it fixed. However, they showed no empathy and did not seem to care that they broke any piece. Weeks later, I remembered I had a ring on layaway.

No one called to update me, which is what is supposed to happen. When I called to inquire, I was told that the ring had gone back on the sales floor because I could not be contacted at the number on file, which was an old number that I'd updated the first time in the establishment.

I was told I can't get a refund but store credit, and I told their district manager that I would never do business at that location again. The manager is a Spanish lady and has poor customer service skills.

African American girl snatched my receipt. I asked why she didn't have on a uniform & a name tag?

She said I didn't need to know that. I asked to speak to the manager, but the manager who is Spanish didn't seem to care because she didn't address it with the black girl. I am black & would never treat a customer like that. She is rude & very stand offish.

I am writing this review to let people know not to dare ask ole girl why she don't have on a name tag, because she is rude as *** & knows the managers won't fire her. I am just going to go to a different sales person to pay my bill. Her employee number is 512**** if anybody cares.

I see a lot of negative reviews about this location, but I guess Corporate doesn't care either. Maybe they will get enough bad reviews & be shut down.Everyone is right about them having bad Customer Service skills

I called before the holidays to see when and what I needed to pay to extend and was told I had until January to pay the Baton Rouge location. So, I drove 1 hr and 34 mins to Covington to pay for the items I had there.

On January 3rd I called to see what I needed to pick up my game system and was told it was dropped but I could come purchase it. I told management Id be there and asked if he could hold it. I arrived only to be told it was sold.

I never received one courtesy call, they take the phones off the hook for hours so if you arent able to stop by its hard to get an answer.

Why would I drive 1 hour and 34 minutes away and pay my bill and not drive 10 mins from my home to pay? That makes no sense at my system may not be valuable to them but it is to me.

Yes, I have a pawn due today and I actually almost forgot until I received a text saying your pawn is due in two days. Well, Hurricane Helene just left us without power for a week.

Power was just turned on the 4th of October. The power went out on September 27 and I called from someone else's phone to explain my situation that I cannot make it for payment as there are trees down and roads closed. The house is crushed along with cars and so on. The worker at Cash America said you have until today to pay the balance and they will put my items on the floor for sale.

There should be something done with this company. They have no grief or care in the world.

Is there anything I can do or anyone to call so I won't lose my items? Thanks.