FirstCash
FirstCash Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FirstCash reviews show a 1.5 star rating from 137 customers with 86% unfavorable feedback; consumers are mostly dissatisfied, citing high prices, poor communication, and frequent requests for a refund.
Positive Feedback
Occasional reports note a helpful district manager or employee who resolved issues and satisfied customers after escalation.
Negative Feedback / Risk Areas
- Repeated reports of rude staff and poor customer service.
- Frequent billing complaints, overcharges, and unexpected fees.
- Items lost, damaged, sold prematurely, or alleged counterfeit merchandise.
- Poor communication and slow or missing responses to complaints and refund requests.
Key Takeaways for Future Customers
- Document receipts and communications when using this pawn shop.
- Expect difficulty with refunds and disputed billing.
- Be cautious pawning high-value items and verify authenticity before purchase.
- Search FirstCash customer complaints and consider alternatives if customer service matters.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FirstCash reviews show a 1.5 star rating from 137 customers with 86% unfavorable feedback; consumers are mostly dissatisfied, citing high prices, poor communication, and frequent requests for a refund.
Positive Feedback
Occasional reports note a helpful district manager or employee who resolved issues and satisfied customers after escalation.
Negative Feedback / Risk Areas
- Repeated reports of rude staff and poor customer service.
- Frequent billing complaints, overcharges, and unexpected fees.
- Items lost, damaged, sold prematurely, or alleged counterfeit merchandise.
- Poor communication and slow or missing responses to complaints and refund requests.
Key Takeaways for Future Customers
- Document receipts and communications when using this pawn shop.
- Expect difficulty with refunds and disputed billing.
- Be cautious pawning high-value items and verify authenticity before purchase.
- Search FirstCash customer complaints and consider alternatives if customer service matters.
Media from reviews
Winston Salem, North Carolina
Paid an extra $500 to keep my $ 3k bracelet in November
I feel like I was charged an extra $ 500 in order to keep my $2500 bracelet from being sent to the floor, its been in loan fir a while but I extend it every. Onth untill I can get it out, your store on peters creek pkwy,a Hispanic lady claims she called me 3 times ,she called once, I was not given the 5 day grace period to extend my loan, the manager made me pay an extra $500 to kerp my bracelet, I have proof I am a loyal customer fir 15 years, Derrick Barner, 336-987-**** Winston-Salem NC, thus happened in November, I need my $ 500 back check my receipts
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Verified Reviewer |
San Antonio, Texas
Terrible communication, money not refunded. Sq
Returned an item and no money was refunded. Communication was unprofessional. The district manager gave no support.
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Verified Reviewer |
Chicago, Illinois
Complaint
Was threatened to have the police called and refusal to provide corporate number, and then hung up on repeatedly, as well as asking someone else to call who was also hung upon. Is this how you run your business?
Ive used a separate location for well over a year, and Ive never even had a complaint. This was completely uncalled for, I know my rights as a consumer.
User's recommendation: Don’t do Devon location
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHow to get my firearms back
Went to get my guns out of pawn and my background check come back delayed so I had to call the FBI they say if the pawn shop does not hear back from them within 3 days I'm with him a legal rights to receive my firearms and they will not let go of them because they say they haven't heard from them well the FBI says it doesn't matter if they haven't heard from them within 3 days it means they are to let my farms go back to me well they won't do it and it's been over 6 weeks now and nobody will talk to me about this or do anything about it so am I just to get a lawyer because I'm done with it I'm done being nice
Orlando, Florida
Denied proper service and customer care
I went into the pawn shop located in Tallahassee, FL, on North Monroe St., and as I was informed just last week of the top three brands of purses that the shop is looking for, which are Coach, Dooney & Bourke, and LV. I brought a brand new Dooney & Bourke into the store today and was denied, with the reasoning being that the stitching was too thick on the inside of the purse, although it is an authentic D&B handbag.
And did I mention it's brand new, never worn out before? I know the real reason as to why they cared to not even actually look over the purse and give an offer is that the employees were more concerned with closing the store in the last 30 minutes than they were with taking in great product and giving at least the minimum of a decent customer experience!
- Rude and careless employee
Preferred solution: Respected as a customer that’s done lots of business with them before for such low prices already as is and for the employees to actually do their jobs that they are there to do in the first place!
User's recommendation: Don’t waste your time here. The staff is trash that’s more concerned with themselves and what they want as opposed to the customer and store needs!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFile a embezzlement complaint
100 dollars was not accounted for on their video. We clearly see them accepting my money and not accommodating me with my merchandise. They ran to the back once I stayed on the call, calling the police or taking them to court.
Preferred solution: My merchandise
User's recommendation: Pay attention
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wayne, Michigan
DO NOT COME TO THIS PAWN SHOP!
I am getting the runaround, and they didn't tell me all the documents required to receive my property.
- Low ballers
- Low ball for everything
Preferred solution: My firearm!!!
User's recommendation: DO NOT COME HERE!!!
Kissimmee, Florida
Cut damaged ring to test them lowest offer ever 20% offer 400 for 2000 in gold value only
Thieves offered 400 for 2000 in gold value only then cut and damaged my rings to test them , dont go Their worst ever they going to get sued
User's recommendation: Don’t go they rob you then cut damage your gold
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Verified ReviewerTV broken attendant said to bring her TV on Saturday morning and it could be replaced
I would like for my 65' TV to be replaced. My husband was informed by an associate named Kenz that we could return to the store in the morning on Aug 2 to get the TV replaced.
I personally asked if this would be an issue, and he stated no. But when my husband brought the TV to the store, the associate Brittany said we would have to wait for the district manager.
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Verified ReviewerStore closed 3 minutes early. Going by clock on wall not on the phone
I went to make my payment at the store. They would not take my payment.
Other people were paying at the time I was there at 3:57.
An employee said it was after time and argued. Can you please check the cameras to see when they locked the doors?
- Horrible customer service
Preferred solution: I want my item back that I rightfully was trying to pay on
Jacksonville, Florida
Waste of time.
Nobody contacted me. Ridiculous.
Complete waste of time. Cash America didn't disclose important information.
Kissimmee, Florida
Lowest offer from anyone else then cut damaged ring
Thieves, offered 400 for 2000 just in gold value then cut and damaged ring to test it, worst ever rude ignorant people
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Verified ReviewerRenew loan
Can't reach customer service but have been unsuccessful, so if I can have someone contact me at 843-329-**** at their earliest convenience. Really need this loan.
Preferred solution: To renew my loan
User's recommendation: Trying to reach customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerParking
The restaurant next door takes up all your parking, so the cash America customers have nowhere to park.
Preferred solution: For the restaurant customers next-door to not park in the parking spaces so we ask customers of cash America can have somewhere to park and do business, but they take up all the parking spaces and we have nowhere to park when we come to your store
Customer service is like ***
I would honestly find a new different company to do your buissness with..
Then I came back 4 days later to ultimately be treated like a piece of *** and was told that they would only offer me $200 now. Then I watched the employee walk back to a back office and come out to say they can't even do business with me at all and that I would need to take it up with Cash America Pawn. I asked why and what the reasoning for it was, and I was told they won't tell me.
I know I have never been told by anyone from Cash America that I can't do business there. I will be the first to admit that yes, I have lost a good handful of items over the years to pawn, and I even purchased an engagement ring from this exact location, and all of a sudden, I am being told these complete BS lies.
Preferred solution: Apology
User's recommendation: Don't use the Yakima, wa location as the way they do buissness is compelte *** as they really act like there better then the customer walking into thru the store front doors
Did you contact Cash America Pawn like they suggested ?
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Verified ReviewerReceipt
What is the reason I did not receive a receipt after I paid to take out a pawn. How do I prove that I paid for my item if I did not get a receipt.
- Location
- Assistant manager is rude and not helpful
- She acts like she is doing customers a favor
Preferred solution: a receipt for money I paid to get a pawn item out.
User's recommendation: Issue a receipt to the customer if they paid any money to Cash America Pawn.
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Next time go earlier. You sound horrible and entitled.
And you have no loss as you still have YOUR purse.
Wait till the bad Karma comes for you from lying and rating them one star and acting like they caused you a loss. It will be a glorious 10-fold expense of your fairy tale claim.